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FAQ

Here you will find information about placing orders, shipping times, and refund policies. If you have any further questions that are not answered here please feel free to reach out on our live chat or by email and send us your thoughts, questions, or concerns. We love to hear from our customers even if it's just a simple note of feedback. We learn and grow from all of our customers and are continuing to imsporve and grow by the feedback you provide to us. We wouldn't be here without you and your support.

SHIPPING & DELIVERY

We ship your order within 1-2  business days for those items in stock and ready to ship. For items made to order they will ship once production is completed.  Production takes 3-5 business days for custom order requests.
All USA orders will be shipped via USPS First Class or with USPS Priority, we also use UPS depending on the order size.
All orders are shipped with tracking information.  Canada shipping depends on a person's location and customs. All international buyers are responsible for the customs portion of their order.
 
EASY RETURNS
We will accept returns if any items are broken or damaged within 14 days, you can choose store credit, repair, or a full refund. Please email us for instructions on how to start your return.
 
TRACKING YOUR ORDER
You can go directly to www.usps.com to track your order please allow 24 hours for the system to update
 
100% SECURE ORDERING 
We will strive to make your ordering safe, secure, and stress-free.
 
PRIVACY POLICY
We do not sell or share any of our customer's information on our site. Your information is
safe and secure at all times when shopping with Simply Spoken

Handmade Policy
All of our items are ready to ship unless otherwise stated on the product page. Please note that each piece is designed by special hands which means each product may be a different shape or color because materials can and do change. Based on the creative nature, each item will look a little different. We appreciate all of our customer's patience while we create your piece.

 

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